Post by akabborakabbor on Feb 13, 2024 5:12:27 GMT -6
In case orders have not been successfully shipped COD, shop owners need to find out clearly the reason why. From there, come up with the fastest and most appropriate solution. Manage and find the cause of failed delivery orders Manage and find the cause of failed delivery orders How to handle some common cases when shipping COD: When calling but the customer does not answer the phone or refuses the call, you should call at another time such as lunch break, etc. If customers schedule delivery at another time, you should directly notify them to remind them one day before delivery. Don't forget to leave a note to inform the delivery unit! In case the customer placed an order but did not receive it upon delivery, you need to find out why the order was canceled. You can contact the buyer directly to find out the reason, or find out through the delivery staff. Once you know the reason, you need to handle the problem quickly to fix the situation of delivery but not receiving. Sometimes you make a mistake and save the wrong delivery address information. You need to check all the original information and contact the customer again.
Customer service attitude affects the brand's reputation Customer service attitude is the factor that makes customers decide to buy a product. Good service attitude and dedicated customer care help your store retain customers for their next purchases. Always maintain a warm, cheerful, and enthusiastic attitude to convince customers to close the order. And don't be afraid to say sorry to customers if your mistakes or mistakes affect them. The delivery person's attitude towards customers affects the reputation of your brand The delivery person's attitude towards customers affects the reputation of your brand In addition to the shop staff's service attitude, the delivery staff's attitude is also very important. You need to choose reputable COD shipping units to ensure the Ghana Telemarketing Data delivery staff's attitude is always polite and welcoming when delivering goods to customers. How to handle cases of using unprofessional shipping services If you do not have much experience choosing a shipping unit, you will easily encounter the following cases of unprofessional shipping services: Many customers live far away, have unknown addresses or are difficult to find, many delivery staff will be frustrated or "lazy" and "ignore the order". Do not contact the customer, nor give feedback to the shop, but take the goods straight to the warehouse. Wait until the customer reports not receiving the order, then you will know that even though the order has been delivered to the shipping unit, it has not been successfully delivered.
On some orders, it is clearly written "sender pays shipping fees" but some shippers still intentionally collect money from customers. Some employees argued that the weather was bad and the road was difficult to ask for more shipping money from customers. Need to report directly to the shipping unit when the delivery staff is unprofessional Need to report directly to the shipping unit when the delivery staff is unprofessional For buyers, if they encounter the above cases, they need to carefully check the information written on the delivery note. If the buyer has paid the shipping fee but the delivery note does not note "sender has paid the shipping fee", the buyer needs to immediately contact the Shop owner for resolution because this is the Shop's error. If the shipping fee has been paid on the note but the Shipper still wants to ask for more shipping money, you definitely do not pay and immediately report it to the Shop.
Customer service attitude affects the brand's reputation Customer service attitude is the factor that makes customers decide to buy a product. Good service attitude and dedicated customer care help your store retain customers for their next purchases. Always maintain a warm, cheerful, and enthusiastic attitude to convince customers to close the order. And don't be afraid to say sorry to customers if your mistakes or mistakes affect them. The delivery person's attitude towards customers affects the reputation of your brand The delivery person's attitude towards customers affects the reputation of your brand In addition to the shop staff's service attitude, the delivery staff's attitude is also very important. You need to choose reputable COD shipping units to ensure the Ghana Telemarketing Data delivery staff's attitude is always polite and welcoming when delivering goods to customers. How to handle cases of using unprofessional shipping services If you do not have much experience choosing a shipping unit, you will easily encounter the following cases of unprofessional shipping services: Many customers live far away, have unknown addresses or are difficult to find, many delivery staff will be frustrated or "lazy" and "ignore the order". Do not contact the customer, nor give feedback to the shop, but take the goods straight to the warehouse. Wait until the customer reports not receiving the order, then you will know that even though the order has been delivered to the shipping unit, it has not been successfully delivered.
On some orders, it is clearly written "sender pays shipping fees" but some shippers still intentionally collect money from customers. Some employees argued that the weather was bad and the road was difficult to ask for more shipping money from customers. Need to report directly to the shipping unit when the delivery staff is unprofessional Need to report directly to the shipping unit when the delivery staff is unprofessional For buyers, if they encounter the above cases, they need to carefully check the information written on the delivery note. If the buyer has paid the shipping fee but the delivery note does not note "sender has paid the shipping fee", the buyer needs to immediately contact the Shop owner for resolution because this is the Shop's error. If the shipping fee has been paid on the note but the Shipper still wants to ask for more shipping money, you definitely do not pay and immediately report it to the Shop.
